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Please carefully read the terms and conditions of the following agreement. It contains very important information about your rights and obligations, as well as limitations and exclusions that may apply to you.
Last Updated: February 2026
This Terms of Service (“Terms of Service” or “Agreement” or “Terms”) is between Twor India “TWOR INDIA”, , (“Service Provider”), and User (“User”) governing User’s use of the host of Products and Services of the Service Provider (“Product”).
The Service Provider requests User (as defined below) to go through this Terms of Service prior to accessing the Product or availing Services (as defined below) using the Product. If User continues to utilize the Services, the User irrevocably and unconditionally is agreeing to comply with, abide by and be bound by all these obligations as stipulated in this Terms of Service, which together read with the privacy policy available at (“Privacy Policy”), and any other applicable policies referred to herein or made available on the Product (collectively referred as “Terms and Conditions”). The Terms and Conditions shall govern the Service Provider’s relationship with User in relation to the usage of the Product. These Terms and Conditions supersede all previous oral, written terms and conditions (if any) communicated to User and shall act as a binding agreement between Service Provider and the User.
1. Definition
“Service Provider” means Twor India “Twor India”, and any other companies that are its subsidiaries and affiliates.
“Multi Dwelling Unit” shall mean a Residential or Commercial Complex with multiple Units.
“Product” means all offerings of the Service Provider in the form of mobile app, website, etc., as described in further detail under clause 3 below.
“Subscriber” or “Customer” shall refer to the entity/individual who enters into agreement with the Service Provider for obtaining Services.
“Super Admin” shall mean an individual belonging to the Subscriber (or Customer) organization who is the official administrator of the respective Multi Dwelling Unit’s MAHA URBAN Portal.
“User” shall mean any person or entity who shall avail Services on the Product, or his/her representatives or affiliates who are registered on the Product.
2. Updation of Terms and Conditions
The User’s use of the Product is subject to the Terms and Conditions, which may be updated, amended, modified or revised by us from time to time with notice to the User. The Updated Terms and Conditions shall be effective immediately and shall supersede these. If the User continues to use the Product and/or Services after the Updated Terms and Conditions have been published, it shall be deemed that the User has read and understood and accept the Updated Terms and Conditions. Any reference to Terms of Service shall refer to the latest version of the Terms of Service.
3. Provision to Users
Twor India provides a suite of products categorized as below.
a. The “MAHA URBAN App” which is used by relevant stakeholder of the multi dwelling unit, and is integrally connected with various SaaS products of the Service Provider.
b. The “MAHA URBAN CRM”, “MAHA URBAN Society Management” etc. are Web-Based and App-Based SaaS software that connect the User to other Users, Administrator Users, or Third-Party service providers.
All products are integrated with each other. Depending on the access available to the User, the User may use any or all of these Products.
In order to avail the Services as mentioned below, primarily an Order Form and Terms of Subscription pursuant to the Order Form needs to be executed.
4. Additional Terms for MAHA URBAN Visitor Management
In case the Multi Dwelling Unit avails the MAHA URBAN Service, all the visitor data shall be treated with same privacy and sanctity as the Visitor Data captured prior to use of MAHA URBAN. Service Provider takes no responsibility for any data captured in MAHA URBAN and published or distributed outside by any User having access to such Data. Service Provider reserves the right to suspend Services to Users, who are involved in service abuse.
While the User belongs to the legal entity of an Multi Dwelling Unit and may receive important notifications on their mobile number, the User’s Visitors are not considered to be part of the Multi Dwelling Unit. Notifications to Visitor mobile numbers, if any, will be strictly as per the applicable laws.
5. Additional Terms for MAHA URBAN Service Provider
The Discover is a feature provided for Users for availing useful services for their respective Multi Dwelling Unit. The User understands that any information provided by the User on Discover, is visible outside his MAHA URBAN. The User is responsible for any information they share via Discover. The User understands that the services availed via this feature are rendered by third- party service providers (Vendors) and not by the Service Provider. Neither the Service Provider, nor the Subscriber (or Customer) is responsible for any consequence arising out of the User’s availing of such third-party services nor shall they be liable for any aspect of the third-party service. The Service Provider in no way endorses or warrants the services of any Vendor/third-party service provider that is listed on the MAHA URBAN r feature.
6. List of Prohibited Items
Users are prohibited from aiding in the sale / exchange of any item present in the below list via the Product. This is indicative and not exhaustive and items can be added as and when prohibited to law or brought to Service Provider’s notice.
Airline tickets that restrict transfer, other unauthorized ticket sale – Alcohol or tobacco products – Blood, bodily fluids or parts – Bulk email or mailing lists that contain names, addresses, phone numbers, or other personal identifying info Burglary tools, including but not limited to lock-picks or motor vehicle keys – Controlled substances or illegal drugs, substances and items used to manufacture controlled substances and drug paraphernalia -Counterfeit currency, coins and stamps, tickets, as well as equipment designed to make them – Counterfeit, replica, or knock-off brand name goods – Coupons or gift cards that restrict transfer, other unauthorized coupons or gift cards – False identification cards, forged certificates – Fireworks, firearms and explosives – Gambling items, including but not limited to lottery tickets – Material that infringes copyright, including but not limited to software or other unauthorized digital goods sale – Pornography – Pet animal parts, blood, or fluids – Prescription drugs and medical devices, including but not limited to prescription or contact lenses, defibrillators, hypodermic needles or hearing aids – Stolen property, or property with serial number removed or altered.
The Service Provider reserves the right to suspend their Services to Users involving in service abuse. Service Provider further reserves the right to add/delete items in the above- mentioned list at their sole discretion.
7. Eligibility
By using this Product, the User affirms that they are at least 18 years of age and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, warranties set forth in the Terms and Conditions, and to abide by and comply with the terms stated therein. Registration of User in the Product is available only to persons who can form legally binding contracts under applicable laws. Persons who are “incompetent to contract”, including minors, un-discharged insolvents, or person with unsound mind etc. are not eligible to use the Product. By accessing the Product or by accessing any of the Services or Content on any other Authorized Device, it is deemed that the User has read and understood and accepted these Terms.
If the User will be using the Services on behalf of an organization, the User agrees to these Terms on behalf of that organization and the User represents that they have the authority to do so.
8. Multi Dwelling Unit Subscription
A Multi Dwelling Unit must first subscribe to the Services offered by us prior to availing such Services.
Each Multi Dwelling Unit may avail Services via one single MAHA URBAN Portal. If there are Duplicate MAHA URBAN Portals representing same Multi Dwelling Unit, only the paid MAHA URBAN Portals will be retained. Other MAHA URBAN Portals will be deactivated. If there is dispute within the Users of any particular Multi Dwelling Unit in this regard, the same has to be resolved internally among the Users. Service Provider does not take any responsibility in case of such disputes.
9. User Account Registration
In order to avail the Services, the User must first complete the registration process and create an account on User’s respective Property’s portal (“Account”). Accounts created will be approved by the Administrative User(s) belonging to the Subscriber (or Customer) Entity for activation. Upon creation of the Account, User will be notified of User’s User ID and Password (“Login Credentials”). Post creation of the Account User may login to the MAHA URBAN Product and avail any of the Services offered by us or the third-party Vendors available on the Product.
During registration User is required to give User’s contact information and proof of being associated with the Property. The registration information given by User must always be accurate, correct and up to date. This ensures User can get the maximum benefit from the Product. User is entirely responsible for safeguarding and maintaining the confidentiality of User’s login credentials. User agrees to notify us immediately if User suspects or become aware of any unauthorized use of User’s Account or any unauthorized access to the password for any Account. User further agrees not to use the Account or log in with the username and password of another User of the Site if (a) User is not authorized to use such login credentials or (b) the use would violate the Terms of Service.
10. Product License
1. Subject to User’s compliance with the Terms of Service, the Service Provider grants User a limited, non-exclusive, non-transferable license: (i) access the functionalities of the Product for User’s personal and non-commercial purposes; and (ii) to access, modify, edit and download any content, to which User is permitted access solely for User’s use. User shall have no right to sublicense the license rights granted herein.
2. The User will not use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Product and Services, except as expressly permitted in the Terms of Service. No licenses or rights are granted to User by implication or otherwise under any intellectual property rights owned or controlled by Service Provider or its licensors, except for the licenses and rights expressly granted in the Terms of Service. The Product and the intellectual property rights vested therein is owned by Service Provider.
11. Use of User’s Information and Content and other content displayed on the Product
1. If User creates, transmits, submits, displays or otherwise makes available any information while using the Services, User may provide only information that User owns or has the right to use. Service Provider may only use the information User provides as permitted by the Privacy Policy and applicable law. For example, Service Provider will never share User’s personally identifiable information without User’s prior permission. Please closely review the Privacy Policy for more information regarding how Service Provider uses and discloses User’s personal information. The Privacy Policy is hereby incorporated into these Terms of Service by this reference.
2. The Service Provider may make use of third-party cloud services providers or use their own service infrastructure for hosting the servers and databases. While Service Provider makes commercially reasonable efforts to ensure that the data stored on their servers is persistent and always available to the User, Service Provider will not be responsible in the event of failure of the third-party servers or any other factors outside their reasonable control that may cause the User’s data to be permanently deleted, irretrievable, or temporarily inaccessible.
3. The User acknowledge and agree that Service Provider may preserve User’s information and may also disclose User’s related information if required to do so by law; or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process, applicable laws or government requests; (b) enforce these Terms Of Service; (c) respond to claims that any of User’s usage of the Product violates the rights of third parties; (d) detect, prevent, or otherwise address fraud, security or technical issues; or (e) protect the rights, property, or personal safety of the Product, its users, or the public.
12. Mobile Applications
The mobile applications of the Product, may seek access to data stores in User’s Phone, such as SMS, Photos, Contact List etc. The purpose of this access is solely towards complete functionality of relevant Services. The mobile applications will not run to their full potential if User chooses to not provide the necessary access.
13. Third Party Services
While availing Services, Users may connect with third-party service providers (including but not limited to Vendors). The Service Provider is not responsible for, and does not endorse, any third-party services mentioned on the Product. It is hereby stated that Service Provider shall in no way be responsible for any acts or omissions of third parties. Any transaction, dealings or communication otherwise that the User may have with such third parties are at the User’s own risk and Service Provider makes no warranties, express or implied regarding the quality or suitability of the services or products of such third-party vendors. User may be redirected to a third-party website upon clicking on such links, these websites will be governed by its privacy policy and terms of use. Service Provider urges User to be vigilant and cautious of any third-party services that User may render from any third-party or Vendor via the Product. Service Provider shall not be responsible for any transaction or dissemination of information by the User that may take place while accessing these third-party websites.
14. Rules and Conduct
1. As a condition of use, User promises not to use the Services for any purpose that is prohibited by the Terms of Service, or other rules or policies implemented by us from time to time; or in violation of any applicable laws. The Services (including, without limitation) is provided only for User’s own personal and non-commercial use.
2. By way of example, and not as a limitation, User shall not (and shall not permit any third party to) take any action that: (i) would constitute a violation of any applicable law, rule or regulation; (ii) infringes on any intellectual property or other right of any other person or entity; (iii) is threatening, abusive, harassing, defamatory, libellous, deceptive, fraudulent, invasive of another’s privacy, tortuous, obscene, offensive, or profane; or (iv) impersonates any person or entity. The Service Provider reserves the right to disable any Account from the Product at any time for any reason (including, but not limited to, upon receipt of claims or allegations from third parties or authorities; or if Service Provider is concerned that User may have violated the Terms of Service).
3. Additionally, User shall not share any information that: (i) may be harmful to minors or children below the age of 18 (eighteen) years; (ii) is invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever; (iii) infringes any patent, trademark, copyright or other proprietary rights; (iv) violates any laws for time being; and (v) impersonate any person.
4. Furthermore, User shall not (directly or indirectly): (i) take any action that imposes or may impose an unreasonable or disproportionately large load on Service Provider’s (or its third party providers’) infrastructure; (ii) interfere or attempt to interfere with the proper working of the Product or any activities conducted on the Product; (iii) bypass any measures Service Provider may use to prevent or restrict access to the Product (or parts thereof); (iv) decipher, decompile, disassemble, reverse engineer or otherwise attempt to derive any source code or underlying ideas or algorithms of any part of the Product, except to the limited extent applicable laws specifically prohibit such restriction; (v) modify, translate, or otherwise create derivative works of any part of the Product; or (vi) copy, rent, lease, distribute, or otherwise transfer any or all of the rights that User receives hereunder.
5. The User will not access the Product, or the personal information of other Users, available on the Product in order to build a similar or competitive website, app, product, or service.
6. The User agrees to immediately notify us of any unauthorised use, or suspected unauthorized use of User’s Profile, or any other breach of security, in relation to User’s personal information on the Product.
7. Any use of an Account by a third-party would deem to be unauthorised usage. The Service Provider reserves the right to disable any such Account from the Product.
8. The Service Provider also send the user site and service announcement updates. Users may choose to unsubscribe from receiving these emails by following the instructions that will be part of each announcement email.
15. Contact User
The User agrees that Service Provider may contact User through telephone, email, SMS, or any other means of communication for the purpose of:
a. Providing information about Service Provider’s product/services;
b. Obtaining feedback in relation to Product or Services or promotion of Product or Services;
c. Obtaining feedback in relation to any other Users listed on the Product;
d. Resolving any complaints, information, or queries by other Users regarding User’s Critical Content; and
e. User agrees to provide User’s fullest co-operation further to such communication by Service Provider.
Automated push notifications may be sent to User if User opts to use the mobile application, User may choose to disable the notifications/ opt out of receiving such notifications by modifying the settings in the mobile application.
By submitting suggestions or other feedback regarding the Services/Product, User agrees that Service Provider can use and share such feedback for any purpose without any compensation to User and Service Provider is under no obligation to keep such feedback confidential.
16. Service Provider Materials
While rendering Services, Service Provider directly or through its representatives, may provide Users with certain materials relevant to the Services, which may be in the form of audio, video, written and oral content (“Service Provider Materials”). Service Provider Materials shall be the exclusive property of the Service Provider. The User hereby agrees and acknowledges that he/she shall ensure that the Service Provider Materials are not shared with any third party, without Service Provider’s written consent and any breach of such nature shall cause financial and irreparable injury to Service Provider. Service Provider hereby provides User with a revocable, non-exclusive, non-transferable, non-sublicensable, limited license to use the Service Provider Materials solely for its personal purpose and not for any commercial use.
The User understands that all information (such as data files, written text, audio files, images or any other media) which User may have access to as part of, or through User’s use of the Services are the sole responsibility of the person from which such content originated. Service Provider takes no responsibility for abusive content, and it is the responsibility of the users to regulate such content. Service Provider takes no responsibility for any data generated within any of the Services and published or distributed outside by User.
17. Modification
The Service Provider reserves the right, at any time and with sole discretion, to change, modify, or amend the Product (in whole, or in part), in compliance with the applicable legal and regulatory framework. User agrees that Service Provider will not be liable to User for any change, modification or amendment of the Product, or any part thereof. In case any feature or service is phased out, adequate time and notice will be given to User, so that User may retain the Information assets created by User as part of that feature. Beyond the time given, User agrees that Service Provider shall not be liable to User or to any third party.
18. Support
The Service Provider offers Support via FAQs, In-App Support, Online chat and Phone Call, based on the Subscription terms.
The User agrees and acknowledges that the Service Provider shall address and attempt to resolve the complaint received in accordance with the standard policies and procedures adopted by the Service Provider, the User’s disapproval/discontent with the outcome/mode of redressal shall not be deemed to mean non-redressal of the complaint by the Service Provider. Any suggestions by Service Provider regarding use of the Services shall not be construed as a warranty.
Support SLAs are available to all Users covered by a Subscription Term. Support SLAs are not available to Users on Trial, or any other unpaid user model.
19. Interruption/Suspension
1. Interruption / Suspension of Services:
Service Provider has the right to temporarily suspend access to the whole or any part of the Services for any reason whatsoever (including but not limited to non-payment of fees as per the Order Form, and technical/operational reasons) and shall be under no liability to User in such an event. Further, Service Provider may, but shall not be obliged to, give User notice of any interruption of access to the Service.
2. Termination of Accounts:
The Service Provider may terminate User’s usage of the Product, if User breaches the Terms and Conditions. Service Provider has the right (but not the obligation) to refuse to grant access to Product in case if User is in violation of the terms and conditions stated herein or in the event if the Subscription as per the Order Form has been terminated/ expired. Except for the rights and license granted in these terms, Service Provider reserves all other rights and grant no other rights or licenses, implied or otherwise.
Once temporarily suspended, indefinitely suspended or terminated, the User may not continue to use the Product under the same account, a different account or re-register under a new account. On termination of an account due to the reasons mentioned herein, such User shall no longer have access to data, messages and other material kept on the Product by such User. All provisions of the Terms of Service, which by their nature should survive termination, shall survive termination, including, without limitation, warranty disclaimers, indemnity and limitations of liability.
20. Proprietary Rights
The User acknowledges and agrees that the Services contain proprietary and confidential information that is protected by applicable intellectual property and other laws. Except as expressly authorized by us, User agrees not to modify, rent, lease, loan, sell, distribute or create derivative works based on the Services, in whole or in part. User also agrees not to extract the code or reverse-engineer it in anyway. Any attempt at hacking or unlawful use of the Products can and will invite the maximum prosecution allowable under the law.
21. Disclaimer
The Service (including, without limitation, any content) is provided “as is” and “as available” and is without warranty of any kind, express or implied, including, but not limited to, the implied warranties of title, non-infringement, merchantability and fitness for a particular purpose, and any warranties implied by any course of performance or usage of trade.
22. Indemnification
The User shall defend, indemnify, and hold harmless the Service Provider, its affiliates/ subsidiaries/joint venture partners and each of its, and its affiliates’/subsidiaries/joint venture partners’ employees, contractors, directors, suppliers and representatives from all liabilities, losses, claims, and expenses, including reasonable attorneys’ fees, that arise from or relate to (i) User’s use or misuse of, or access to, the Services and Product; or (ii) User’s violation of the Terms and Conditions; or any applicable law, contract, policy, regulation or other obligation. Service Provider reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by User, in which event User will assist and cooperate with Service Provider in connection therewith.
23. Limitation of Liability
To the fullest extent permitted by law, in no event shall Service Provider (including its directors, employees, agents, sponsors, partners, suppliers, content providers, licensors or resellers,) be liable under contract, tort, strict liability, negligence or any other legal or equitable theory with respect to the services (i) for any lost profits, data loss, loss of goodwill or opportunity, or special, indirect, incidental, punitive, or consequential damages of any kind whatsoever; (ii) for user’s reliance on the services; (iii) for any direct damages in excess (in the aggregate) of the INR 1000/- (one thousand Indian rupees); and (iv) for any matter beyond its or their reasonable control, even if service provider has been advised of the possibility of any of the aforementioned damages.
24. Exemptions to liability of Service Provider
The User further agree and confirm that Service Provider shall not be responsible, in any manner whatsoever, for any delay/unavailability of Services or failure to meet its obligations under the Terms and Conditions, which may be caused, directly or indirectly, due to:
a. User’s failure to cooperate;
b. User’s unavailability and/or unresponsiveness;
c. User’s failure to provide accurate and complete information;
d. User’s failure to provide or facilitate the submission of User Materials in timely manner;
e. any event beyond Service Provider’s reasonable control.
f. any query/action of a third-party about a Multi Dwelling Unit (All queries/complaints/ concerns must arise from registered Users of the Multi Dwelling Unit).
25. Dispute Resolution
In the event of any dispute arising out of or in relation to this Terms of Service, the Customer and the Service Provider shall mutually discuss to resolve the disputes. In the event the dispute is unresolved with mutual discussion – 1) if the Customer is residing in India, the dispute will be resolved by the Courts of Bangalore, India. 2) In the event if the Customer is not residing in India, the Dispute will be submitted for Arbitration. The Customer can choose the venue of Arbitration to be Dubai and such Arbitration shall be governed as per the rules laid down by Dubai International Financial Centre (DIFC). The language of Arbitration shall be English.
26. Miscellaneous
1. The Terms and Conditions are the entire agreement and understanding between User and Service Provider with respect to the Services and usage of Product.
2. If any provision of the Terms of Service is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms of Service will otherwise remain in full force and effect and enforceable.
3. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder.
4. The Terms of Service are personal to User, and are not assignable or transferable by User except with Service Provider’s prior written consent. Service Provider may assign, transfer or delegate any of its rights and obligations hereunder without any consent.
5. No agency, partnership, joint venture, or employment relationship is created as a result of the Terms of Service and neither party has any authority of any kind to bind the other in any respect. All notices under the Terms of Service will be in writing and will be deemed to have been duly given when received, if personally delivered or sent by certified or registered mail, return receipt requested; when receipt is electronically confirmed, if transmitted by facsimile or e-mail; or two days after it is sent, if sent for next day delivery by recognized overnight delivery service.
27. Contact
If User has any questions regarding the Services or usage of the Product, User can contact Service Provider at mailto:legal@tworindia.com